SHIPPING POLICY

Last Updated: October 26, 2026

Thank you for shopping with Wu Wear. This Shipping Policy outlines important information regarding order processing, shipping, delivery, and related matters for purchases made through https://wuwearglobal.com (the “Site”).

Wu Wear is operated by WTC Merch, LLC (“WTC,” “we,” “us,” or “our”).

1. Order Processing & Delivery

Please allow 3–5 business days for order processing, followed by an additional 7–10 business days for delivery. Delivery times may vary depending on your location and selected shipping method.

Processing times may be extended during new product releases, holidays, promotional events, and periods of high order volume.

Business days exclude weekends and holidays. Processing times are separate from shipping transit times.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

All delivery timeframes are estimates and are not guaranteed.

2. Shipping Rates & Methods

Wu Wear offers free standard shipping on orders over $500 within the United States. The qualifying order subtotal must exceed $500 before taxes and shipping charges, after any applicable discounts.

For orders that do not qualify for free shipping, shipping rates are calculated and displayed at checkout.

Shipping charges may vary depending on the delivery destination, package weight, order size, and selected shipping service.

Expedited shipping options, when available, are subject to additional charges and do not necessarily shorten order processing times.

Free shipping does not apply to international orders unless expressly stated otherwise.

3. Domestic Shipping

Wu Wear ships to eligible addresses throughout the United States.

Available shipping methods and estimated delivery times will be displayed at checkout.

Certain destinations, including P.O. boxes, APO/FPO addresses, and U.S. territories, may have limited shipping options or additional restrictions.

4. International Shipping

International shipping may be available to select countries and regions, as indicated at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other government-imposed charges unless expressly stated otherwise at checkout.

International delivery times may vary due to customs processing, carrier services, and destination-specific requirements.

Wu Wear is not responsible for delays caused by customs inspections or clearance procedures.

Customers are responsible for ensuring that purchased merchandise complies with applicable import laws and regulations in their destination country.

5. Order Tracking

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout, when tracking is available.

Please allow up to 24–48 hours for tracking information to update after the carrier receives your shipment.

If you have not received tracking information after the applicable processing period, please contact Wu Wear customer support for assistance.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact customer support as soon as possible.

While we will make reasonable efforts to accommodate address changes, we cannot guarantee modifications once an order has been submitted or entered fulfillment.

Additional shipping charges resulting from incorrect or incomplete addresses may be the customer's responsibility.

7. Shipping Delays

Although we make reasonable efforts to process and ship orders within the estimated timeframes, delays may occur due to circumstances outside our control, including:

• Carrier delays or service disruptions

• Severe weather or natural disasters

• Customs inspections or international shipping restrictions

• Holidays and periods of high shipping volume

• Incorrect or incomplete shipping information

• Unforeseen operational or logistical circumstances

If your order experiences a significant delay, please contact our customer support team for assistance.

Any legally required notices, cancellation options, or refunds relating to delayed shipments will be provided in accordance with applicable law.

8. Lost, Missing, or Damaged Packages

If your package is marked as delivered but cannot be located, we recommend checking the surrounding delivery area, verifying your shipping address, and contacting the shipping carrier.

If your package remains missing, please contact Wu Wear customer support with your order number so we can investigate the shipment.

If your order arrives damaged or contains incorrect merchandise, please contact customer support promptly with your order number and photographs of the affected items.

Claims will be reviewed individually in accordance with applicable law and our customer service policies.

Wu Wear is not responsible for theft or loss occurring after confirmed delivery except where responsibility is imposed by applicable law.

9. Returned or Undeliverable Packages

Orders returned to us due to incorrect shipping addresses, failed delivery attempts, refusal of delivery, or unclaimed shipments may be subject to additional shipping charges if reshipment is requested.

If an order cannot be successfully delivered, customers may be contacted to arrange reshipment or another appropriate resolution.

Any applicable store credits or refunds will be handled in accordance with our Return and Exchange Policy and applicable consumer protection laws.

10. Preorders & Special Releases

Certain Wu Wear products may be offered as preorders, limited releases, or special collections.

These products may have different processing and shipping timelines, which will be communicated on the applicable product page or during checkout.

If your order contains both in-stock and preorder merchandise, items may ship together or separately depending on fulfillment arrangements.

Estimated preorder shipping dates are subject to change. Customers will be notified of material delays and provided with any cancellation or refund rights required by applicable law.

11. Contact Information

For questions regarding order processing, shipping, tracking, or delivery, please contact Wu Wear customer support using the contact information provided on our website.

WTC Merch, LLC

1100 Glendon Ave, Suite 2000

Los Angeles, CA 90024

Website: https://wuwearglobal.com

Legal Inquiries: legal@iconicartistsgroup.com

This Shipping Policy should be read together with our Terms of Service, Privacy Policy, and Return and Exchange Policy.

Nothing in this Shipping Policy limits any rights or remedies available to customers under applicable law.