FAQ

WHEN WILL MY ORDER ARRIVE?

Please allow 3-5 business days for order processing and an additional 7-10 business days for delivery. Delivery times vary depending on your location and selected shipping method. Please note that processing times may be extended during new releases, holidays, and periods of high demand.

HOW CAN I CONTACT YOU?

For questions regarding your order, shipping, or general inquiries, please contact our customer service team through our Contact page or send us an email at support@wuwearglobal.com. Please include your order number when contacting us about an existing purchase.

CAN I GET A REFUND OR MAKE AN EXCHANGE?

Wu Wear accepts eligible returns for online store credit only. Exchanges are permitted for size changes only, subject to availability. Before returning an item, please contact our customer support team within 2 days of receiving your order. Packages returned without prior authorization will not be accepted. All returned items must be in perfect, new condition with all original tags attached. Wu Wear must receive the returned merchandise within 7 days of return authorization. Please note that hats, accessories, footwear, and sale items are not eligible for returns or exchanges. There is a flat $10 fee for return labels.

DO YOU RESTOCK YOUR INVENTORY?

Wu Wear releases select styles and collections in limited quantities. While some items may be restocked, availability is not guaranteed. We recommend signing up for our mailing list to stay informed about new releases, restocks, and upcoming collections.

DO YOU OFFER GIFT CARDS?

Wu Wear does not currently offer gift cards.