RETURN & REFUND POLICY

Last Updated: October 26, 2026

Thank you for shopping with Wu Wear. We want you to be satisfied with your purchase. Please review our Return and Refund Policy carefully before placing an order.

Wu Wear is operated by WTC Merch, LLC (“WTC,” “we,” “us,” or “our”).

1. Returns & Store Credit

Wu Wear does not offer refunds to the original form of payment for returns due to changes of mind, sizing preferences, or other non-defective merchandise.

Eligible returns will be issued as online store credit only, except where otherwise required by applicable law.

To request a return, customers must contact support@wuwearglobal.com within two (2) days of receiving their order.

Returns sent without prior authorization will not be accepted.

All approved returns must be received by Wu Wear within seven (7) days of return authorization.

Returned merchandise must be in perfect, new, unworn, unwashed, and unused condition, with all original tags and packaging intact.

Wu Wear reserves the right to refuse returns that do not meet these requirements, subject to applicable law.

2. Exchanges

Wu Wear accepts exchanges for size changes only, subject to product availability.

Exchanges for different styles, colors, or products are not permitted.

To request a size exchange, please email support@wuwearglobal.com within two (2) days of receiving your order.

All merchandise submitted for exchange must be returned in perfect, new, unworn, unwashed, and unused condition with all original tags attached.

Approved exchange merchandise must be received within seven (7) days of authorization.

If your requested size is unavailable, eligible merchandise may be issued online store credit instead.

3. Final Sale Items

The following product categories are considered final sale and are not eligible for returns or exchanges:

• Hats and headwear
• Bags
• Accessories
• Footwear
• Sale and discounted merchandise
• Products specifically marked as final sale

All final sale purchases are nonreturnable and nonexchangeable, except where required by applicable law.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact support@wuwearglobal.com as soon as possible, preferably within two (2) days of delivery.

Include your order number, a description of the issue, and clear photographs of the affected merchandise.

Our customer support team will review your request and provide instructions for the appropriate resolution.

Where required by applicable law, customers may be entitled to a replacement, refund, or other remedy. Final sale restrictions do not override applicable statutory consumer rights.

5. Return Shipping

Customers are responsible for return shipping costs associated with approved returns or size exchanges, unless otherwise stated or required by law. There is a flat $10 fee for return labels.

Original shipping charges are nonrefundable, except where required by applicable law.

Wu Wear is not responsible for return packages lost or damaged in transit before receipt, except where responsibility is imposed by applicable law.

We recommend using a trackable shipping method when returning merchandise.

6. International Returns

International customers must contact support@wuwearglobal.com before sending merchandise back.

International return shipping costs, customs duties, taxes, and other applicable charges are generally the responsibility of the customer unless otherwise required by law.

International returns remain subject to the eligibility requirements outlined in this policy, without limiting any mandatory consumer rights in the customer's jurisdiction.

7. Store Credit

Once an approved return has been received and inspected, eligible store credit will be issued for the accepted merchandise.

Store credit may only be redeemed toward future purchases through the Wu Wear online store.

Store credit cannot be redeemed for cash or transferred to another payment method, except where required by applicable law.

Any applicable expiration terms or restrictions will be disclosed when store credit is issued and will comply with applicable law.

8. Unauthorized Returns

Merchandise returned without prior authorization, outside the applicable return period, or in a condition that does not meet our return requirements may be refused.

Customers may be responsible for any shipping costs associated with returning unauthorized merchandise to the original sender.

9. Contact Information

For return requests, size exchanges, damaged merchandise, or other order-related inquiries, please contact:

Wu Wear
Operated by WTC Merch, LLC

Customer Support: support@wuwearglobal.com

Website: https://wuwearglobal.com

Legal Inquiries: legal@iconicartistsgroup.com

Business Address:

WTC Merch, LLC
1100 Glendon Ave, Suite 2000
Los Angeles, CA 90024
United States

Please include your order number in all return or exchange inquiries.

This Return and Refund Policy should be read together with our Terms of Service, Shipping Policy, and Privacy Policy.

Nothing in this policy limits any rights or remedies available to customers under applicable law.